German Poncho – Heavyweight

We deliver New Zealand-wide using NZ Post.

Once dispatched, you will receive your order within 1-3 days (within New Zealand), depending on your location (RD deliveries can take longer).

All orders are tracked and we provide you with your tracking number via email.

Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.

If you have any special instructions please add a note during checkout in the comment box.

We use NZ Post for all packages. They are reliable, speedy and efficient. However there are rare occasions that a package goes missing and does not make it to you.

If it has been more than 8 days and there is no sign of your package, please contact us first, and then check with NZ Post (have your tracking number handy). If it turns out your package is lost, we will endeavour to resend your products as soon as possible.

We accept returns and will issue a full refund within 30 days of dispatch if you are disappointed with your order for any of the following reasons:

• The product itself is flawed;
• The quality of the product is materially different than the product you ordered.

If you are in any way unsatisfied with your purchase, please contact us support@militarysurplus.co.nz with your order number and concerns.

Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:

• Order number
• Your name
• Your address
• The reason for returning the items, and what you want us to do with your return - replacement/refund

We process the returns as soon as they have been received back to us. If there are any delays with your returns, the most likely reason is that the returned item has not been delivered back to us yet. Usually, it takes 3-5 days for the returned parcel to reach us.